Shipping policy

The seller delivers to all EU Member States. For deliveries to Poland, Germany and France (excluding Corsica, Overseas Departments and Territories, and Monaco), the shipping cost is included in the product price (except for special offers, clearly indicated on the product page). Deliveries to these countries include bringing the furniture to the address indicated in the order, unless this service cannot be provided due to circumstances beyond the carrier’s control.

Delivery to other EU countries, as well as to destinations outside the EU, can be arranged upon individual request and will be priced accordingly.

The Seller is obliged to deliver Goods that are free from defects.

The delivery and order fulfilment lead time displayed on the Website is counted in Business Days from the date payment is credited to the Seller's account (or from order confirmation, where no prepayment is required), as stated in §6 of these Terms.

Ordered Goods are delivered to the address specified in the order form via the Carrier. In-store collection is not available.

Customer's responsibility regarding delivery access: The Customer is solely responsible for ensuring that the delivery address allows for the physical delivery of the Goods. In particular, the Customer must:

a) verify in advance that doorways, stairwells, lifts, corridors, and all other access points at the delivery address are of sufficient dimensions to allow the ordered Goods to be carried in — the Seller recommends checking the dimensions of the ordered furniture against all access points before placing an order;

b) inform the Seller at the time of placing the order of any access restrictions or special conditions at the delivery address (e.g. narrow staircase, absence of a lift, floor restrictions, building site conditions, restricted parking for delivery vehicles, time windows for deliveries imposed by building management);

c) ensure that a responsible adult is present at the delivery address at the agreed delivery time to receive the Goods.

If delivery cannot be completed or the Goods cannot be brought into the premises due to access restrictions that the Customer failed to disclose, or due to the Customer's absence at the agreed time, all costs of re-delivery, return of the shipment, or storage shall be borne by the Customer. The Seller shall not be liable for any inability to bring the Goods into the premises where this results from circumstances at the delivery address that are outside the Seller's control.

On the day the Goods are dispatched, the Seller sends the Customer a shipping confirmation e-mail including tracking information.

The Customer is obliged to inspect the delivered shipment at the time of receipt and in the manner appropriate for shipments of that type. If damage or shortage is found, the Customer has the right to request that the Carrier's representative completes a damage report. Failure to document transport damage at the time of delivery may significantly hinder or preclude subsequent claims against the Seller or Carrier.