ONLINE STORE PRIVACY POLICY

Mesonica

 

MESONICA SP. Z O.O., as the data controller, cares about the security of the data provided by the Users.

It is also the Administrator’s aim to duly inform Users of their rights and obligations in relation to the processing of personal data, especially in view of the content of the personal data protection provisions set out in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter “RODO”). Therefore, in order to protect the privacy of the Users of the Online Store, in this document the Administrator informs about the legal basis for the processing of personal data provided by the Users in connection with their use of the Online Store www.mesonica.com (hereinafter referred to as “Online Store”), the methods of collection, processing and protection of personal data, as well as the rights of Users.

The User is any natural person, whose data concerns, using the Internet store www.mesonica.com or electronic services available via the Internet Shop.

The administrator of personal data provided by the User in the www.mesonica.com Internet Shop is MESONICA SP. Z O.O., ul. Zamknięta 10 lok. 1.9, 30-554 Kraków, NIP PL9452213785, (hereinafter referred to as “Administrator”).

 

1. USER CONSENT

By using the www.mesonica.pl Online Shop by the User, the User accepts that the Administrator collects and uses his/her personal data in accordance with this Privacy Policy.

Personal data of the Internet Shop User are processed by the Administrator on the basis of User’s consent, and in some cases described herein, within the Administrator’s legitimate interest. The User has the right to withdraw his or her consent at any time. Withdrawal of consent does not affect the lawfulness of processing that was performed on the basis of consent before its withdrawal.

In the event that this Privacy Policy is changed and the User continues to use the Online Store, it shall be deemed that the User has agreed to the current terms of the Privacy Policy.

2. PROCESSING OF PERSONAL DATA

1. The way of obtaining personal data

The Administrator acquires personal data directly from the User by means of e-mail, phone contact, the Internet Shop, by filling in by the User contact forms available in the Internet Shop and sending messages to the Administrator by means of them.

Providing personal data contained in e-mails, phone contact and contact forms is voluntary. 

2. Types of processed personal data

The Administrator collects the following personal data concerning the User via the Internet Shop:

  1. Name and surname;
  2. E-mail address;
  3. Delivery address (residence / business address) – street, house number, apartment number, zip code, city, country;
  4. Telephone number;
  5. TAX IDENTIFICATION NUMBER;
  6. Content of the message/feedback;
  7. Information and pictures needed for the interior design service

3. PURPOSES OF PERSONAL DATA PROCESSING

The way in which the Administrator processes the data concerning the User depends on how the User uses the Internet Shop and the functionalities available in it. The Administrator processes User’s personal data for the following purposes:

1. Communication with the User.

The Administrator uses the User’s personal data in order to communicate with him in a personalized way. The information communicated to the User concerns the products or services offered, personal data security, network updates, reminders, but also suggested offers of the Administrator or his partners. Communication with the User also concerns the User service. Personal data is used to help the User, solve technical problems, and respond to his complaints or claims.

2. Provide the User with commercial offers and answer questions.

The purpose of using the User’s personal data, provided by him through the contact form available in the Internet Shop, is communication conducted by the Administrator within the scope of his activity, in particular: answering electronic or telephone questions, providing information about products, presenting the current trade offer.

3. Performance of the Sales Agreement

The Administrator processes personal data in order to perform the concluded sales agreement, and in particular:

– transferring the order placed by the User to the entities responsible for producing the subject of the order or performing the ordered service

– collection and delivery of the subject of the order placed by the User

– accounting for the order and issuing accounting documents (VAT invoice)

4. Enable the User to send comments or opinions.

The Administrator uses the User’s personal data to enable him to comment on/review the Administrator’s products or those of entities cooperating with him.

The Administrator can process the User’s personal data given in the contact form also for the following purposes:

  1. in order to conclude and perform a possible contract between the User and the Administrator and to serve the User as the Administrator’s customer in accordance with Article 6(1)(b) of the RODO;
  2. to carry out financial settlements with the User who is a customer of the Administrator by virtue of performing a possible agreement concluded between the parties, as well as possible vindication of claims from the User who is a customer within the Administrator’s legitimate interest in accordance with art. 6 section 1 point f) RODO and to fulfill the Administrator’s legal obligations towards tax authorities on the basis of separate regulations in accordance with art. 6 section 1 point c) RODO
  3. in order to carry out the Administrator’s marketing activities within the framework of the Administrator’s legitimate interest as meant in Article 6(1)(f) RODO, and also in accordance with the declarations of will regarding the marketing communication made to the Administrator. Consents granted for marketing communications (e.g. for sending commercial information by e-mail or telephone contact for direct marketing purposes) may be withdrawn at any time, without affecting the legality of the processing performed on the basis of consent before its withdrawal;
  4. in order to fulfil the Administrator’s legal obligations towards the User set out in the RODO, as defined in Article 6(1)(c) of the RODO.

5. Execution of the interior design service by the User

The Administrator processes personal data in order to provide the interior design service, and in particular

  1. use of the information provided by the User (e.g. room dimensions) and other necessary data needed to carry out the interior design service by the designers
  2. use of photographs supplied by the User, necessary for the realization of the interior design service

4. SHARING PERSONAL DATA

  1. For the proper functioning of the Internet Shop, including the performance of Sales Agreements concluded, it is necessary for the Administrator to use the services of external entities. The Administrator uses only the services of such processors who provide sufficient guarantees to implement appropriate technical and organizational measures so that the processing complies with the requirements of the RODO Regulation and protects the rights of data subjects.
  2. Personal data of the Users of the Online Store may be transferred to the following recipients:

a) carriers / forwarders / courier brokers – in case of a Customer, who uses the method of Product delivery in the Internet Shop by mail or courier, the Administrator shares the collected personal data of the Customer with a chosen carrier, forwarder or broker executing the shipment on the order of the Administrator to the extent necessary to realize the delivery of the Product to the Customer.

b) entities processing electronic or credit card payments – in case of a Customer who uses the electronic or credit card payment method in the Internet Shop, the Administrator shall make available collected personal data of the Customer to a selected entity processing the aforementioned payments in the Internet Shop on the order of the Administrator to the extent necessary to handle the payment made by the Customer.

c) opinion poll system provider – in case of a Customer who agreed to express his or her opinion on a Sales Agreement, the Administrator shall make available the collected personal data of the Customer to a selected entity providing opinion poll system for Sales Agreements concluded at the Internet store, to the extent necessary for the Customer to express his or her opinion by means of the opinion poll system.

d) service providers supplying the Administrator with technical, IT and organizational solutions enabling the Administrator to run its business, including the Internet Store and the Electronic Services provided by means of it (in particular, providers of computer software for running the Internet Store, e-mail and hosting providers and providers of business management and technical support software for the Administrator) – the Administrator shall make the collected personal data of the Client available to a chosen provider acting on its behalf only in the case and to the extent necessary for realization of a given purpose of data processing in accordance with this Privacy Policy.

e) suppliers of accounting, legal and advisory services providing the Administrator with accounting, legal or advisory support (in particular an accounting office, a law firm or a debt collection agency) – the Administrator shall make the collected personal data of the Client available to the chosen supplier acting on its behalf only in the case and to the extent necessary to realize a given purpose of data processing in accordance with this privacy policy.

f) interior designers – performing the service of designing, i.e. creating a visualization of a room, ordered by the Customer via e-mail – the Administrator shares the collected personal data of the Customer with a selected designer acting on his or her behalf only in the case and to the extent necessary to realize the given purpose of data processing in accordance with this privacy policy.

5. USER RIGHTS

1. User Rights

At each stage of the processing of his/her data, the User is provided with a number of rights that allow him/her to access his/her data, verify the correctness of data processing, correct the data, as well as to object to the processing of his/her data, request data deletion, data processing restriction or data transfer.

Should the User wish to exercise his/her rights as a personal data subject, he/she may contact the Administrator using the following contact details: MESONICA SP. Z O.O., ul. Zamknięta 10 lok. 1.9, 30-554 Kraków, sklep@mesonica.com.

2. Right to lodge a complaint to the supervisory authority

The User whose personal data is processed by the Administrator has the right to lodge a complaint to the supervisory authority competent in matters of personal data protection (the President of the Office for Personal Data Protection).

6. COOKIES

  1. Administrator informs that while using the Online Store short text information called “cookies” are saved in the User’s end device. Cookie files contain IT data such as: the User’s IP address, the name of the website they come from, the time they are stored on the User’s end device, recording parameters and statistics and a unique number. The “cookies” are directed to the Internet Shop’s server by means of a web browser installed on the User’s end device.

Cookies are used in the Internet Shop in order to:

  1. maintaining technical correctness and continuity of the session between the Internet Shop’s server and User’s end device;
  2. optimize the use of the Internet Shop websites by the User and adjust the way they are displayed on the User’s end device;
  3. ensure safety of use of the Internet Shop;
  4. collect statistics of visits to the Internet Shop websites in order to improve their structure and content;
  5. display on the User’s end device advertising content optimally adjusted to his preferences.

The Internet Shop uses two types of “cookies”: “session” and “permanent”. “Session” cookie files are files which are automatically deleted from the Internet Shop User’s terminal device after the User logs out of the Internet Shop or after leaving the Internet Shop website or switching off the Internet browser. “Permanent” cookie files are stored on the User’s end device for the time specified in the parameters of the cookie files or until they are deleted by the User. “Permanent” “cookies” are installed in the User’s end device only with the User’s consent.

The Administrator informs that:

  1. Internet browsers by default accept the installation of cookies on the User’s end device. Each User of the Internet Shop can at any time change the settings concerning cookies in the Internet browser used by him in such a way that the browser automatically blocks the handling of cookies or informs the User of their placement in his terminal equipment each time. Detailed information on the possibility and the ways of using cookies is available in the settings of the Internet browser used by the User of the Internet Shop.
  2. Restricting the use of cookies by the User may adversely affect the correctness and continuity of the provision of Services in the Internet Shop.

Cookies installed in the Internet Shop User’s end device can be used by advertisers or business partners cooperating with the Administrator.

Cookies can be regarded as personal data only in connection with other data identifying identity, made available to the Administrator by the User while using the Internet Shop.

Only the Administrator has access to the cookies processed by the Internet Shop’s server.

If the User does not agree to save and receive information in cookies, he/she can change the rules of cookies by means of the settings of his/her Internet browser.

7. OTHER IMPORTANT INFORMATION

1. Personal data security protection

The Administrator introduces appropriate measures to ensure the security of the User’s personal data. Safe use of the Internet Shop is ensured by systems and procedures protecting against access and disclosure of data to unauthorized persons. Moreover, the systems and processes used by the Administrator are regularly monitored in order to detect possible threats. Personal data obtained by the Administrator are stored in computer systems, access to which is strictly limited.

2. Storage of personal data

The period for which the Users’ personal data is stored depends on the purposes of data processing by the Administrator.

The Administrator stores personal data for such a period as is necessary for the achievement of the specified purposes, i.e.: the period of conducting business activity by the Administrator.

In each of the above cases, after the expiry of the necessary period of processing, the data may be processed only for the purpose of asserting claims against the background of the relations between the parties until those claims are finally resolved by legal means.

3. Changes to the Privacy Policy

In order to update the information contained in this Privacy Policy and its compliance with applicable law, this Privacy Policy may be amended. In the event of changes to the content of the Privacy Policy, the date of its update indicated at the end of its text shall be changed. In order to obtain information on how to protect personal data, the Administrator recommends that Users regularly read the provisions of the Privacy Policy.

4. Contact information

In order to obtain any information regarding this Privacy Policy, the User may contact the Administrator: MESONICA SP. Z O.O., ul. Zamknięta 10 lok. 1.9, 30-554 Kraków, using the following contact data: info@mesonica.com.

In addition, it is also possible to contact by post at the address: ul. Zamknięta 10 lok. 1.9, 30-554 Kraków, Poland.